Feature Sets for Improving Travel Experience

As the development of 4.0 technology, a lot of information can be easily found online, even e- ordering or e-booking. In the travelling business, this trend boosts the self-travelling trend up while narrowing down the role of travel agencies. This trend also means the booming of travelling applications which can support self-travellers during their trip. Let’s see how the application can support and what are must-have functions on a travelling app in the blog today. 

How an app can change travelling behaviour?

It’s easy to see the effects of technology application in the travelling business nowadays, whatever you look at, it’s applied technology advantages already. The normal travelling process will include hotel booking, ticket booking, budgeting and planning, and yes all of these are applying technology to improve efficiency. 

You now can book a hotel or ticket online using a computer, laptop, tablet or smartphone via website or application. Everything is done after only a click. Customers can even check and compare the price, reviews, comments, photos and quickly make the decision for their trips.

By typing the keywords of the travelling places, travellers can find a lot of guidelines, materials about their target place, get much advice from previous travellers, so they can create the travelling agenda by themselves. 

There are a lot of travelling platforms which allows users to find information and integrating with booking and ordering functions such as Traveloka, TripAdvisor, Booking.com, Agoda….  The Industry experts predict 70% of all booking transaction will be done via mobile phone by 2020, this information reminds all travelling business owners about the importance of mobile application in the market and should start thinking about outsourcing a trusted software application development team for upgrading the business. 

The must-have functions of a travelling application

As travelling applications make a huge change in the tourism industry, not all the application well finishes its task because it lacks necessary functions to satisfy customers. To make sure a travelling app meets end-user’s requirements, these below functions are the must-have ones for hot trend travelling app. 

Account registration

Why the account function plays an important role in a travel platform? It’s very simple that a real account can create and share their own experience as well as make sure the fair of reviews and rates in the travelling community. Additionally, much travelling application now allows users to connect to each other to provide a service as Airbnb, therefore the account function can fill the gap between travelers and the service provider. For more convenience, a lot of applications allow users to log in and register using their personal social media account like Facebook, Google.

Experience sharing

Travelling community becomes more and more popular, and experience sharing function is one of the top reasons for this popularity. Users are willing to join the community to get their required information about the new travelling place or want to share experience about their trip. From the sharing, travellers can plan their own plan quickly while all the travel- hobbies are met. You can easily check the model of TripAdvisor – a famous platform where people can get reviews, advice about a new place. 

Searching

As the purpose of the application is finding and sharing information, searching engine definitely a must-have one. It provides the tools for people to find their wanted information about a place, date, cost, rating, advice, and recommendations even find and connect to the host. Advantages of this function can be found in almost travelling applications and platform such as Traveloka, Booking.com, Agoda, and Airbnb Even some of these platforms provide a filter and add more questions to fully understand customers’ demand and suggest a suitable option. 

Booking

Travellers prefer to use a smartphone and smart devices during their trip more than laptop, PC or booking via an agency. Then the travelling application was born to satisfy customers, so the bookings feature is necessary to attract end-users, show them the convenience of owning an app. Due to this function, the paperwork process can be simplified and it can save a lot of time for both service provider and end-users. 

Payments

Cash is no longer the only payment method nowadays with the born of visa, master card, e-wallet, … people prefer to bring their smartphone, visa/ master card more than a stack of cash. Therefore, the application of integrating online payment method will be the trend and be used by many users. However, you have to carefully check and test with your dedicated software development team to make sure the security of the payment method and how can protect your business and your end-users. 

Rating and Reviews

As mentioned above, ratings and reviews are two important functions in the travellers’ community, which can determine your volume of customers. If your target place gets high rates and good comments by the community, customers will be willing to select it.

Security 

Any platform that collects customers’ information is required high-end security. While a travel application includes a lot of information as Account, Date of Birth, Phone number, Email… you have to make sure your system is well protected. 

A platform’s culture also plays an important role in building a safe environment. To create a friendly community, your platform should foster interpersonal connections. The travel experience depends on emotions that travelers live through. So your platform should be a place where travelers can find great friends who share their passions.